If you are not happy with the item you purchased on our website www.assuero-line.com or you have simply changed your mind, you can return the item WITHIN 14 days.
The return shipment is charged to the customer and must be made within 14 days of receipt of the order. In case of an exchange the shipment of the new item is at Assuero's charge.
To return an item proceed as follows:
1. Login to your account and click on "Order history and details".
2. Find the order with the product you wish to return and click on "Details".
3. Scroll down the page and place a check mark next to the product(s) you wish to return.
4. In the "Return Merchandise" section, provide an explanation for the return and click "Request Return".
5. Wait for the confirmation email.
Once we have reviewed your request, we will update the status of your return.
Assuero reserves the right to request photographic evidence before authorizing returns for defective goods.
The address is:
Cooperativa Futura Factory
Via Gemona, 32
Zona Industriale Ponterosso
San Vito al Tagliamento, Pordenone
The items must be returned inside the original Assuero Line packaging with all labels, accessories and, the product packed and protected in all its parts (as at the moment of delivery). Upon receipt we will check the state of the object: if it will be intact, we will proceed with the refund of the order, retaining, as provided by the Consumer Code, the shipping costs, if provided at the time of purchase the handling fee of 9.50 € for the series City Line, City Monuments and Forest Line, 12 € for the series City Table and Art Table, 25 € for City Art and Art Line.
The product must be returned only to the address of Cooperativa Futura Factoy; other locations are not authorized to receive materials and therefore will be refused. .
If damaged and/or missing parts, we will partially refund you based on the decrease in value of the item.
The refund will be issued in the same currency as the original purchase. Any difference in amount due to exchange rate fluctuation will not be refunded..
We also reserve the right to refuse unauthorized returns or returns that do not comply with all conditions. In these cases the goods will be returned to the sender at the original shipping address. Acceptance of such returns will still result in a charge of 25% of the value of the returned goods.
Unfortunately, custom products and products created to order can not be returned and refunded (art.59 of the Consumer Code)
For more information please read the Terms of Sale.